Journal Article 2019

Customer dissatisfaction and unfavorable word of mouth

Portia Opoku Boadi, Li Guoxin, Andrew Adjah Sai, Ama Foriwaa Karikari

Human Systems Management, 37(4), 445-451 · IOS Press

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DOI: 10.3233/hsm-18305
Faculty: Department of Management Studies
Research area: Social Sciences & Development

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Ama Foriwaa Karikari Department of Management Studies

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Impact

6 Citations Highest count across sources — OpenAlex 6 · Crossref 6 · Semantic Scholar 4.
4 Cites (5 yrs) Citations received in the last five years (OpenAlex).
0 Reads Visitors who opened this publication on VVU Scholar.
0 Recommendations Readers who recommended it on VVU Scholar.
1.04 FWCI Field-weighted citation impact: 1.00 is the world average for papers of the same field, type and year (OpenAlex).
cited Top 19% More cited than 81% of papers from the same field and year (OpenAlex).

Citations by source (the highest is shown):OpenAlex 6Crossref 6Semantic Scholar 4

Online attention on Altmetric

External figures updated 26 Oct 2026.

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